CLAIMS
Filing a claim? We’ve got you covered.
Whether you’re filing a new claim or need guidance on how the process works, we’re here to help every step of the way.
Report a Claim
Need to file a claim? We’ve made it as simple as possible, with clear steps and support at every turn. Don’t let the unexpected slow you down—get started with your claim today.
Step-by-Step Video Guides
Master the claims process with our step-by-step video guides. Watch, learn, and follow along as we walk you through each part of reporting and managing your claim.
Your Top Questions About Claims
How do I submit a claim?
You can submit a Claim by calling the Savvy Storage Insurance Hotline toll-free at (800) 784-1290 and selecting Option 1. Representatives are available to take your Claim information and offer assistance 24 hours a day, seven days a week. You can also click on the link below for information on filing a Claim or to electronically file a Claim. You will be requested to provide documents evidencing ownership of items damaged or stolen.
What if I have questions on my Claim?
You can request a status of your Claim or talk to your claims adjuster by calling the Savvy Storage Insurance Hotline toll-free at (800) 784-1290 – Option 2.
You can also e-mail Claim questions or Claim documentation to savvystorageclaims@sedgwick.com. Attachments of the following file types can be accepted: DOC, GIF, HTM, HTML, JPG, PDF, RTF, or TIF. The maximum size capacity is 25 megabytes per e-mail. To ensure a timely response, please include your Claim number in the subject line of the e-mail. At this time Sedgwick cannot accept documents via Dropbox™.
What is the process if I have a claim?
Initial Steps
- Secure your property and protect it from sustaining further damage.
- Notify your property manager (especially if there is damage to the building).
- Report break-ins to local police in order to file a police report.
Report a Claim
- Report your Claim in one of two convenient ways:
- Call the Savvy Hotline toll-free at (800) 784-1290 and select Option 1 to report a Claim. One of our customer service representatives will take your Claim information and offer assistance, or
- To report a Claim electronically, click on the link below to access the MySedgwick New Claim reporting site.
- https://intake.sedgwick.com/u/savvystorage/intake
- You will be required to enter the following Client Access Code: 9637GlobalIntake!
- It is helpful, when reporting your Claim by either method, to have the following information available:
- Your personal contact information
- Incident location information
- Police report case number (if applicable)
- Description of the loss
- A list of property damaged in the incident
- Once the Claim is received by Sedgwick, you will be contacted within one to two business days by a handling examiner.
How do I provide "proof of ownership" of my lost or damaged items?
If you suffer a loss, Sedgwick will ask you for information and materials to show that you owned and stored the property claimed. Your original receipts, photographs or owner’s manuals can be used to document your Claim. Some additional, non-exhaustive, examples of Proof of Ownership are bank records, financial records, credit card records, reprinted store receipts, owners’ manuals, warranty papers, remote controls, repair invoices and any photos you may have.
Keep these items at home or at work and not in the storage space.
What is a deductible?
When you purchase insurance from us, in the case of a Claim, you are responsible for the first $100 of any loss. This is your deductible. The insurance company will compensate you, based on the Terms and Conditions, for any amount above this $100 deductible. You will not be requested to make any payment to Sedgwick, the claims administrator.
What does your coverage include?
Review the key details of your Savvy Storage Insurance Program to ensure you’re fully informed before filing a claim.
Need more help?
If you have more questions about coverage or reporting a claim our team of dedicated experts is here to help.